【Hollywood Archives】

Heads up,Hollywood Archives companies: when a woman makes a complaint about the misogynist behaviour of a male employee, take her seriously.

Sadly, this isn't what happened when a woman complained to a UK train company about the dismissive and patronising conduct of one of their train conductors. Instead, her complaint was met with a snarky and completely tone deaf response.

Emily Lucinda Cole tweeted a complaint to Virgin Trains East Coast that an older male train manager dismissed her in a "patronising" way, calling her "honey."

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But, the social media manager behind the Virgin Trains Twitter account chose to respond with more patronising language.

"Sorry for the mess up Emily, would you prefer "pet" or "love" next time?" they wrote, before signing off with the initials "MS."

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Cole tweeted a screenshot of the tweets, stating that she was "stunned" at the response.

"Wonderful to see that @virgin_trainsECtake complaints of rude and misogynistic behaviour seriously. Stunned," wrote Cole.

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The tweet by "MS" was later deleted, and Virgin Trains posted an apology stating that they deleted the tweeted to "avoid causing more offence."

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But the initial tone-deaf response didn't go unnoticed on Twitter.

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Virgin Trains did not respond immediately to Mashable's request for comment.